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How do I submit a warranty claim?

At MXD Process, we’re dedicated to ensuring your equipment functions as designed.

Here's how our warranty process works:

  1. Noticing a Defect: If you encounter any issues, identify and note the defect details.

Having pictures, descriptions, and/or videos of the issue can expedite the warranty and support process significantly.

  1. Contact Support: Reach out to our support team promptly. The sooner we know about a problem, the sooner we can get ahead of it for you.
    1. Email us at: support@mxdprocess.com
    2. Call us at: 812-202-4047
    3. Send us a support request message here.
  2. Troubleshooting with Support: Our team will guide you through troubleshooting steps to resolve the issue efficiently.
  3. Support Discretion for Replacement: If the issue persists, our support team will determine if a replacement is necessary.
  4. Refunds/Returns Issued by Support: If applicable, our support will manage refunds or returns, ensuring you’re satisfied with the resolution.

Your satisfaction is our top priority, and we’re here to support you every step of the way.